Returns & Exchanges

At Quality Embroidered Patches, we stand behind the craftsmanship of our custom and stock designs with a 30-day satisfaction guarantee. If your order contains manufacturing defects or does not match your approved proof, we are committed to making it right through a replacement or refund.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Submit Quality Photos

Provide clear photographs of the patches in question to help our quality control team verify the discrepancy against your original design specifications.

3

Receive Return Authorization

Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for defective items.

4

Resolution Processing

After receiving the returned patches, we will process your full refund or begin production on your complimentary replacement set within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing